4 Stars By J. Copeland on 2014-10-25
Nice cart! Make you own deck and shelf
I really like this cart especially after adding my own decking and shelf...(see my photos) it is very sturdy and you can adjust the length to your needs, I use mine for location photo shoots where I need to take a substantial amount of equipment. I only use the length I need to take care of the equipment I usually take and that will fit easily into hotel elevators.
I made my own floor deck with a single piece of 1/2 plywood cut to the size with padded rubber walkway covering. I made it 24" wide and it is a slip-in slip-out setup... gravity and the load keep it in place. Do Not Buy the optional shelving from Rock and Roller. (read the reviews!) It us about 6" narrower and I think a waste of money. I bought it and then realized what a bad design it was and returned it. My self made decking only cost me about $18 and is wider and super easy in and out.
I also wanted and bought the optional shelf. This is also a really stupid design that is a total pain in a** to setup.(read the reviews) I wanted something simple, lightweight, easy to setup and tear down and pack-up. How they came up with their design I can't imagine because the cart is so practical, you would expect the accessories to be as well... but they are not. My "Simple Shelf" is all I want it to be. If I could weld I would not need their shelf kit at all, but I can't. I was able to use their support bars and by turning them 90 degrees and adding a horizontal support between each handle (12" threaded rod with a piece of copper pipe I had to cover the threads) I made a quick on, quick off top shelf... held totally in place by gravity. Having the shelf setup also really makes the cart feel and respond better as it eliminates the slack in the handles, and holds them solidly.
I have test drove this with over 200lbs all over my home and yard with some rough terrain and the added width on the deck and all the slip-on slip-off shelving did not budge.
I am willing to bet that this type of setup would satisfy the needs of most cart buyers and certainly make setup and transporting much easier.
I almost give this 5 stars. The workmanship on the cart is not the slickest but it is OK. I did cut my finger on a burr on a weld while putting the wheels on, and without the shelving the handles feel very sloppy with a lot of play in them. I also think tubular instead of square tube construction would be better and more bungie cord friendly.
Recommend: The carts! (I also have the Mini)
Don't recommend: The deck and shelf kits (unless you need the shelf support bars and can't make your own)
3 Stars By dcphoto on 2016-03-22
Disappointed at the quality and care of the construction, but it's a functional cart.
The cart is an excellent concept and functions fine; I can't wait to use it. The condition of the one I received was poor. The box was punctured like it had been dropped and the product was damaged (see photos). Unfortunately, I really need to use the product soon and cannot wait for a replacement so I cannot return it or else I would. I would be grateful if the company could send me a couple of the plastic caps that were damaged. In addition, the build and assembly of the product could be improved. There are sharp burs of metal where the frame is welded so I need to file them down, and the center bars that are welded are not exactly straight. The powder coat finish was missed on part of the frame and there are scuffs on the frame. The labels are peeling off and scuffed.The cotter pins used to fasten the bars were not fully bent as if they were rushed when it was assembled. Overall, for such a cool cart, there could have a little more care and quality control put into the construction and assembly of the cart. I would appreciate if the company can contact me to supply me with some parts that were damaged.
The company never contacted me to supply me with extra parts or discount the product for the damage. So after awhile I got over the fact that the cart I received was damaged. I needed it right away and didn't have the time to wait for a replacement. I use the cart almost every day in my photo studio as a rolling desk for my computer. I purchased the optional shelf for it. When I go on location, this cart makes my life so much easier. I can load all my equipment on it and just roll it wherever I need to go. I really with I wouldn't have gotten a damaged cart, but the use I get out of it definitely outweighs the cosmetic damage.
2 Stars By TJ on 2017-02-12
Very useful, but problems with durability, inflated load capacity specs, and finally customer service. Minor design issues too.
This is a valuable tool, but the load capacity is over rated, and the customer service response to problems caused by overloading is poor. I've put under 300 lbs on mine, and have experienced a sag in the telescoping squarepipe causing heavy restriction when I try to expand or collapse it. I have to now violently yank the telescoping part out every time I need to expand it, and violently shove this thing back to the smaller configuration. I contacted the manufacturer about this problem, and they told me that this problem was caused by putting it on an airplane, not by overloading it. I know for a fact that overloading it was the problem because this problem did not exist when I loaded it at a cab, and it did exist before I checked it into luggage. But purely making mention of the airplane, triggered customer service to say it was the baggage handlers fault. I didn't care about this communication issue so much as I just wanted to get a replacement telescoping pipe part so that I could use it more easily again. They told me they don't sell the part separately, even though they do carry other parts that break under heavy load like the wheels. Those broke under load for me and a client of mine who I'd recommended the cart. I asked them if they knew of anybody bending this telescoping part back into shape, and they did know that people had found ways to bend these back. They said I could take it to a body shop which might be able to bend it, but it might cost as much as a new cart, so I might want to just buy a new cart. So they know there is a problem here, they know its not easy or cheap to repair, but they aren't admitting it's a problem, they aren't providing a solution to fix it, and they aren't changing their sales specs to reflect a more accurate representation of what the cart can actually handle. There might be a way for you to distribute weight across 2 shelving units and put most of it on the larger axle side, but you definitely can't put anywhere near 500lbs just anywhere on this cart. Not only will the telescoping squarepipe bend, but the wheels can and do fall apart all the time on the r8 from just a couple hundred pounds and 10-20 minutes of rolling around on hard and carpeted surfaces. If they sold replacement parts I'd give this 4 stars. If the customer service didn't insist I was wrong about my experiences I'd give this 3 stars. But customer service is an important part of any product, and it failed me here. The one other star that is lost from this product is that its a bit janky, and the tolerances are very loose. The whole construction is crude, and the way the shelves are designed, it's not eloquent to assemble or dis-assemble this thing. For creatives using this, neatness counts. We carry impressive gear on this and there are much more tastefully designed carts out there. They just don't fold down as well as this does. Its useful and unique but I would buy any other brand if there was something else out there.
By East Coast Refugee
on 2016-08-21 +1 to "Baffled by the Enthusiasm": Handy But Unstable & Missing "Included" Parts & Instructions
R12 SUMMARY OVERVIEW: 3 stars. Add my voice to that of the 2DayDeliver reviewer who noted that s/he is "baffled by the enthusiasm" of the aggregate 2DayDeliver reviews for this cart. This wobbly, noisy, and unstable cart is undeniably handy -- especially on uneven terrain. Unfortunately, four fatal flaws undermine the cart's durability and ease-of-use, as follows:
(1) The cart's frame, front wheels and casters, and handle/pushing mechanism are very unstable, as are the attachments for the "optional" deck and shelf (see #4 below);
(2) The cart ships with incomplete assembly and reconfiguration instructions.
(3) The cart ships with parts that are vital for its assembly and operation missing from the product box, despite the assembly manual's claim that these missing parts are "included" in the box.
(4) The aforementioned "optional" shelf (RocknRoller RSH10 Carpeted Shelf for R8RT R10RT R12RT Models
) and deck (RocknRoller RSD10 Solid Deck for R8RT R10RT R12RT Models
) attachments -- which are themselves pretty wobbly, as several 2DayDeliver reviewers have noted -- are less "'optional" than they are necessities that give the cart's frame at least a measure of sorely-needed stability. (This is especially true of the RocknRoller RSH10 Carpeted Shelf for R8RT R10RT R12RT Models
, which is pretty much a must-have to lend some stability to the cart's frame.)
PLUSES & MINUSES:
PLUSES: Even with its shortcomings, this cart is so handy that it enabled me -- a 45 year-old woman who assembled the cart by myself after consulting YouTube and the rock-star clerks at my local hardware store -- to complete a local move alone and on foot, moving 40+ boxes from my office to my storage locker one mile away without renting a car/van or enlisting movers, friends, or colleagues. (Tiger Balm and Ben-Gay are my gods!)
MINUSES: That the cart comes with such woefully incomplete assembly instructions and such significant missing parts -- e.g. yes, the phantom bolt that many 2DayDeliver reviewers of the R12 have reported missing really *is* AWOL -- is what made the aforementioned trips to YouTube and my local hardware store necessary.
Meanwhile, the aforementioned stability issues often halted or slowed my move, and certainly made portions of the move more physically demanding than they needed to be. (e.g. I often found myself coveting the “tricked-out” handlebars that several cart owners have added to their own R12s, per their YouTube videos!)
Finally, I agree with many reviewers who've noted that the process of attaching the aforementioned shelf is so involved and time-consuming that one feels reluctant to remove the shelf if one knows that one is going to use the cart again the next day -- even though leaving the shelf attached means that one can't fold the cart into its smallest, most space-saving configuration for overnight storage. When I saw other 2DayDeliver reviewers mention this, I thought it a churlish and petty point -- until I realized what a PITA this seemingly minor annoyance can become when one is completing a tiring, multi-day move and has a limited amount of space in which to stash the cart at the end of each day's work.
IMHO, FINAL ASSESSMENT:
Call me demanding, but when I pay $350+ for a cart and its deck and shelf attachments, I don't expect to have to channel Miss Marple and MacGyver to track down the instructions and "included" parts necessary to assemble said cart.
Moreover, when the cart's manufacturers have enough awareness of the aforesaid problems to deem it necessary to set up their own YouTube channel offering "essential" video assembly tutorials, advice, and shout-outs to cart buyers who have posted their own YouTube video workarounds and "trick-outs," I gotta ask myself: “Why haven't the manufacturers simply redressed these known issues by: (1) recalling shipping lots that they know are missing required parts and (2) e-mailing cart buyers a PDF attachment containing complete instructions and links to the manufacturer's YouTube tutorials?”
That said, the R12 really is very handy -- especially for an independent gal like me who’d rather get a multi-day road workout than employ movers or hit up friends and colleagues for help with a relatively small move. Having put the cart to good use during the aforementioned office move, I don’t regret purchasing the cart and plan to hold onto it. However, I remain disappointed about the issues described above -- especially since each of these issues seriously detracts from the cart’s ease-of-use, yet would be quite easy for the makers of the cart to redress.
3 Stars By Stefan on 2015-10-20
This cart could be so much better for the money we are spending.
This review is for the RocknRoller R14RT Multi-Cart Equipment Cart with R Trac Wheels (No additional attachments.)
At the time it was sold for the sale price of ~$230.
First things first: The Arrival. I don't know who is to blame here, but the quality control on this product is atrocious. No exaggeration. The first box I received was simply the product's box with a UPS label on it & the product inside (original packaging, in other words.) The box was tattered, beaten, ripped up, & with an open hole straight through the side about the size of a golf ball where something had punctured straight through. This was where the edge of the stand where the back wheel attaches had bust straight through.
Upon opening, this was confirmed with a broken, plastic end-cap rattling around inside the box. It had been hit so hard that the plastic broke off & the metal bar shot through the box. I sealed the box right back up, processed a replacement order through 2DayDeliver, to be delivered in 2 business days, and put the complimentary prepaid UPS return-label on the box to be picked up.
Next box arrives. Literally the same exact issue, only this time the plastic end cap was bashed in & not totally broken off. Chunks of plastic were ripped off, though, and it would surely come apart at some point in the future.
I went right back to 2DayDeliver & processed a replacement... for the replacement. 2DayDeliver replied an hour later saying that they were simply going to give me my money back & investigate the issue, because we might assume the vicious cycle won't end here. Kudos to 2DayDeliver for making things right & keeping the customer happy. WTF to RockNRoller for horrible packaging & quality assurance!
Next: The Product Itself. A product shouldn't Damage Itself when operated properly! Let's just put quality assurance aside and look at how well-made this thing actually is. I didn't have the chance to stress test it before sending it back. But while I was at it, I did want to inspect the thing of any other damages that I might expect from a future product from this company. Right off the bat, I noticed that the spring-assisted bolts, under the cart (visible in their product photo), that allow the cart bed to be extended will Scratch the black paint right off the metal when not totally recessed. Hypothetically, you are supposed to loosen the bolts to let the thing extend, and then when it hits it's max extension, a little spring-assisted BB pops through a hole & locks it in place; like an umbrella will do. During this process, if you Don't Have the Bolts Totally Out, the edge of the bolt will drag & tear the paint clean off the metal. Also, You'll INEVITABLY have scratched-out, bolt-sized ring marks on the metal bars on the spots where you tighten down the bolts, after you bring the cart bed back to it's shortest length, to hold the short-mode in place.
What I'm saying here is that the cart relies on an abrasive pressure to hold the thing in place, rather than any other sort of locking mechanism. That's fine, but not worth the money. I also understand that every time you drill a hole, you weaken the structure. Totally got that. But put a !@#$ing rubber cap on the end of that bolt or Something!
Last critique I'll say about it: The handles are 2 different lengths. Not sure why: If they were the same height, we could put a board across the top and use it as a platform... Even more annoying than that: The shorter one has a nice indented groove in the middle of it that allows it to be flush with the cart bed when folded down; This is truly a great feature. The center bar of the car bed, essentially, fits inside this indention of the handle as the handle is folded down on top of it. However, the Long handle does not have this! As a result, if you want to fold it down but leave the other one up, it just clanks against the bed! What the hell?? Why?? Now you have forced me to put the small one down every time, as though the shorter one is just a bonus handle that can be tucked away for convenience. Make them both convenient! Because were I to use the thing as a "Long Nose Luggage Cart", which can only be used with the long handle folded down, it just flops around and clanks instead of being flush against the bed.
Wish I had more to say, but I already boxed the thing back up. It seemed sturdy & would perform its tasks as expected. But not worth the money, in my opinion, with all the hassles it comes with. So, 3 stars says "It doesn't fail its purpose." But it says "This thing kind-of sucks at being smart..."
5 Stars By notsoNEWKINDLEUSER on 2016-04-09
Great carts, been using different Rock n Roller carts for many years now....this one is a great one for average home use
These rock n roller carts are simply the best carts for the money. I have one at work, and i just bought a smaller "mini" version for home - which is this R6RT model. This will hold 2 average storage totes wide, and 3 high, for a total of 6 totes at a time. Moving someone in and out of college, moving furniture, moving heavy items, etc. can all be done with this single cart. It folds up nicely and with the newer smaller rear wheels (It used to have big pneumatic tires) it makes it even easier to store. This is no lightweight, this is a real player in the cart business. I remember this company was started with these carts being used by the music industry to move large speakers onto the stage; they'd leave the speakers on these carts to be moved off stage after the show. But, they have been discovered by many, including me. I use the one at work, and the one at home, for lots of chores. They are sturdy. They are flexible because they have so many different things you can do with them. Hand truck? Sure! Open it up all the way and you have a larger cart! Fold down one site and you can put something longer on it.....or, if you need to move a couch, fold down both sides and put the couch on top and get rolling......yes, I've done that! These carts are amazing. Just be sure to get the right size so you don't wish you had gotten a larger model......if you value your time, or your feet hurt, get one that is large enough to maximize each trip if moving multiple items.
5 Stars By ChelleB on 2017-01-14
Very easy to set up and break down in a couple ...
I purchased the R6RT for hauling fairly lightweight but bulky gear from my car to an event site. I needed at least 42" cargo area length. I wheel primarily over paved surfaces, with only short segments of grass, with total trips up to 3/4 mile at a stretch.
This cart has been a lifesaver. With the help of a couple bungee cords to secure my sometimes unwieldy pile of gear, I can unload my midsize SUV in a single trip.
Folds down small enough to actually fit into the vehicle without taking up too much of the space intended for all the stuff it's supposed to help haul.
Very easy to set up and break down in a couple seconds.
Navigates paved surfaces easily and does well on hard turf, but I'm not pushing the 500lb limit. I wouldn't try to navigate mud or sand.
Appears to be built well
The wheel brake is easy to use and has worked perfectly for me when loading/unloading on a slope.
The upright handles are not completely rigid, though they move very little when loaded and with the bungees attached, and this hasn't been a problem for my use
The wheels on this model are pretty narrow and small. It'd be really nice to be able to upgrade the wheels without doubling (or more) the price of the cart by going to some of the other models. They work well enough.
The cart itself is narrow. This is great for passing through doors, not so great for stability. Be careful on lateral slopes with a tall load to avoid capsizing.
Additional note: One of the rear wheel bearings in my cart came missing 3 rollers. The Rock N Roller customer service was very easy to reach and had a replacement bearing at my door immediately. Huge kudos for their excellent product support.
5 Stars By BF on 2017-11-03
Great cart so far
This was recommended to my be a professional photographer friend who flies all over the place with lots of equipment. I then researched what equipment carts were available on the market, and chose to go with this brand and this model. So far it's worked out fine.
This one, with the large back wheels is definitely the one to get. I've found that the smaller, front wheels are often too small -- but at least they're not dinky like on so many other carts.
I've had this extended to it's full size and piled high with equipment -- though only a couple hundred pounds worth, nowhere near the rated 500 pounds. It turns out that getting the smaller, front wheels over obstacles and rough terrain is problematic once you get more than, say, 100 pounds on it. But the back wheels do fine. I also worried that I might bend the handle by using it to drag a 200 pound load down a gravel path and over stepping stones and low curbs, so I treated it gingerly, and often had a helper push on the back handle while I was pulling the front. Maybe I was being overly cautious, but on the way to gigs I take no chances.
I also like that it folds up into a reasonably small and easy-to-store form.
In generally I'm pretty happy with it. I only need it a dozen times a year, so am hoping for many years of reliable service.
4 Stars By K. Smith on 2014-07-29
I wonder how I ever survived without it!
Love the cart! Even at the standard width it will hold a full Platt lighting case, my Tutto rolling camera bag, a case of grip and light mods, and a bag of light stands. A few bungees will secure a roll of seamless across the top as well. Will post photos, too.
Minor gripe: as another reviewer noted, some parts were missing. In my case, I had to run to the hardware store and get some large washers to use on the back wheels, as shown in the instructions.
I highly recommend that you measure your largest/heaviest piece of equipment and buy the cart that will allow you to fit that on the bottom at the standard extension. The full extension is certainly useful if you need it, but managing ramps and elevators is much easier when the cart is a little shorter. (You obviously don't want your heaviest item on the top.)
One other tip, push the cart backwards on to elevators. It makes it much easier to get it off when the doors open!
So, all told, I've used this cart five times in the first week. Now I wonder how I ever survived without it! It's a must have for a location photographer.
2 Stars By Maureen Croft on 2017-01-24
Hard to open & close, Handle is too low, frustrating & disappointing
Imagine finding 4 people at $20 an hour all standing in a circle trying to get the thing unfolded - ugh. So frustrating. There are pull lines that you have to step on & hold, and then you have to balance on one foot while opening or collapsing it. Then the handle is too low, so you have to bend over / squat when you're walking with the cart. Very hard on the back. I have different staff helping me load & unload everytime, and no one can never figure out how to unfold on their own the first time. So I wonder where they have disappeared to, find them off on the other side of the van 15 minutes gone by & they are still trying to figure out how to unfold the stupid thing. Then repeat the process when it's time to fold it back up. And no, my people are not idiots - it is just not intuitive. Then there is the heaviness - I worry that I or one of my staff will break a finger collapsing or opening it - it is very heavy duty, but also very heavy & unwieldy. If I can figure out how to get it back in the box it will go back.