10,000 BTU portable air Conditioner cools areas up to 350 sq. Ft
No bucket, no-drip cooling Uses auto-evaporation system
Built-in dehumidifier with continuous drain system removes up to 80 pints moisture per 24 hours
Digital LED display with soft touch controls and full-function remote control
3 speeds with 24-hour automatic shutoff timer
Description: The Honeywell hl series 10,000 BTU portable air conditioner combines 3-in-1 technology into one luscious and sleek body, cooling and dehumidifying areas up to 350 square feet. It features an auto-evaporation system, a reliable dehumidifying function as well as a traditional three Speed fan only function delivering optimum cooling, dehumidification and fresh ventilation. The full-function remote control allows you to operate each feature from across the room. Unlike a fixed air conditioner unit, the Honeywell portable air conditioner requires no permanent installation and the smooth-gliding caster wheels provide easy mobility from room to room. A special sleep mode setting allows you to control the temperature for comfort during the night. This portable air conditioner comes with everything needed including a flexible exhaust hose and an easy-to-install window venting kit. The window vent can be removed when the unit is not in use.
★★★★363 real customer reviews average rating: 3.6 stars (scroll to see all)
2 Stars By Ryan on 2016-06-09 Quality Control Issues... Same internal damage to 3 units I’ve owned several portable air conditioners from LG, Idylis, and Whynter. With the summer heat approaching, I decided it was time to replacing my failing LG portable A/C. After reading all the positive reviews on other model Honeywell portable air conditioners I figured I would give them a shot. From here on out, my experience with Honeywell was a nightmare.
The unit arrived within 2 days thanks to amazon prime and FedEx. Unboxing was quite simple and only required cutting 2 straps and removing the top portion of the box. The only protection for the portable air conditioner is a foam insert on the top and bottom. After inspecting the unit I noticed 2 of the prongs on the plug were severely bent, and the ground prong was missing. I called amazon customer service about the issue, and they were fantastic. A replacement was sent out the same day.
The next day UPS delivered the replacement, and picked up the damaged air conditioner. This unit arrived with damage to the outer box. One strap was missing and there were several holes throughout the box. After unboxing, I noticed the panel on the bottom right had popped out. This is a removable panel with a cheap mesh filter. After I removed the panel, I could see major damage to the fins on the evaporator coils. This damage could not have happened during shipping since all the parts on the inside do not move at all. I called amazon again, and they agreed to send another replacement.
UPS once again delivered the replacement, and picked up the damaged air conditioner. This time the box had very little damage. YAY! After unboxing, I noticed there was no window adapter or mesh filters installed. Out of curiosity, I removed the bottom right panel and the fins on the evaporator coils were smashed on this unit as well. At this point I was extremely frustrated because it is not easy to repackage this portable air conditioner. I called Honeywell about the issue, and they said they do not manufacturer these portable air conditioners. I was told to call JMATEK/Airtek. They were very friendly and asked for photos of the damage. I sent the photos as requested, and within 4 hours I received a “response” asking for a picture of the setup of the unit including the exhaust hose and where it leads to among several other things. WHAT?!?! This had nothing to do with my original email.
Once again I called amazon, but this time I asked to speak to a supervisor. I explained the situation and it was almost like she did not care. I told the supervisor I could provide pictures of the damage if needed. Her response was no and chuckled. She agreed to send out one more replacement. I asked if this time they could ship it as fragile, and her response was no but she would pass the shipping issues on to the appropriate department.
UPS delivered the last replacement, and picked up the 3rd damaged air conditioner. This box had no damage, but was shipped with only 1 strap instead of 2. The straps hold to bottom and top of the box together. This time everything was included…. The remote, window adapter, exhaust hose, and drain hose. This time the window adapter was cracked. I removed the bottom right panel for what seemed like the millionth time just to check the inside… Guess what, the fins on the evaporator coils were smashed on this one as well. I called JMATEK back and explained that on 3 of the units there was the same damage present to the fins. This information was passed onto a supervisor there. I was told this is not normal, and there should be no damage at all to the fins. I figured at this point I should at least try to use the air conditioner, and see what happens. The air conditioner was meant to cool a bedroom roughly 200 sq ft.
Setup was quite easy, and only took a few minutes. This was probably the best window kit (minus the damage) out of all the portable air conditioners I have owned. Some companies have massive window kits that just look awful from the outside, but this one is slim and has a low profile.
It took roughly 1 hour to bring the temperature from 80 degrees down to 72 degrees. I was quite surprised at how quiet this portable air conditioner is compared to the others I have owned. This is a big plus considering how loud some of these can get. After running for 3 hours it could not bring the temperature down below 70 degrees. Performance wise it does not seem to be very powerful.
The next evening when I went to turn the air conditioner on, the compressor started making a strange noise after 5 minutes of use. With less than 4 hours of total use, the compressor had died.
Clearly there are quality control issues with this portable air conditioner if the same damage was present on 3 units, and another unit had damage to the plug. I was extremely disappointed considering Honeywell is a great brand.
I called amazon back and spoke to another supervisor who said it would be better if I returned the air conditioner for a refund while they do an investigation as to what is going on.
I strongly suggest if you do purchase this portable air conditioner to check to make sure there is no internal damage, especially to the fins. This can be checked via the small bottom right removable grille/panel.
Pros - Aesthetically pleasing - Great window kit - Quiet Operation - Friendly customer support from JMATEK
Cons - Quality control issues - Shipping issues
4 Stars By J. Maxon on 2016-06-08 Cools well, but has a few foibles My family and I are less than a month away from moving from the generally cool weather of Minnesota to the much hotter climate of Texas. Since we are transitioning from a house to an apartment, I don’t want to fully trust the swiftness of maintenance should our air-conditioner be down for any given time; especially since we’re looking at July and August. This is why I jumped on the Honeywell Portable Air Conditioner; I not only wanted a backup, but a complement to the apartment complex’s cooling system should it prove to be on the weak side. Especially since I can use it for a fan and dehumidifier as well. To me, this unit has several uses.
Other people may be interested in this if they own a cabin or have a room or area in a house that just doesn’t seem to cool down. Whatever the reason, the portability of this system is its greatest asset. But, know that the portability also comes with a few foibles.
For instance, it’s heavy. Really heavy. When UPS delivered it to my front door, I struggled to move it by myself. Even a sticker on the side of the box said, “Team lift.” Meaning, you need two people to move it. I did manage to get it in my house myself by walking it up one step at a time, but not without much heaving and several pauses. Since I’m a 6’ tall man, I can see others having an even harder time. So consider this when having it shipped; you may need a strong friend or family member to lend you a hand.
Unpacking it was pretty simple, and the box is designed so that the bottom separates from the top. That means you don’t have to tip the box to get the unit out, simply lift the top and the sides will slide away. This, of course, comes after cutting the straps holding it together.
Thankfully there aren’t too many parts to assemble, but I struggled a bit getting the 2 half pieces of the Window Bracket Panel Adapter together. The snaps take some muscling to click into place. The rest of it was pretty easy; mostly twisting the hose and removing the remaining packing tape and plastic.
I was a little thrown when I found a random screw on my floor. When examining the unit, I noticed that several other screws were not tight. The assembler halfheartedly screwed them in, which isn’t the level of quality I’ve come to expect from Honeywell. That said, it was simple enough for me to correct the issue by grabbing a screwdriver and finishing the job. The good thing was that I didn’t notice any other defects, so the most important parts of this unit are properly intact.
One thing I worried about was how well this would work on a vertical sliding window. The product photos show a nice, horizontal double-hung. Thankfully the plastic window bracket was tall enough to fit the entire length of my sliding window; however it doesn’t look as neat as it would at the bottom of a double-hung. That, and because the length requires extending the inner piece of the bracket to reach, there are some gaps on the edges. I wouldn’t use this on a window without a screen; otherwise you can expect bugs to sneak through. Another thing to consider is that this will not work with crank out windows since they move outward rather than slide.
Now, with everything hooked up and attached, I pushed the unit over to the wall only to realize the hose in the back doesn’t allow it to butt against the flat surface. (Duh.) But upon reading the instructions, I learned that you are supposed to keep the unit a minimum of 20’ from the wall, which sports an even greater distance. I could see this being an issue in smaller rooms, especially bedrooms -- so, depending on your window placement, this unit is required to stick out quite a bit and will take up a fair amount of floor space. In larger rooms, this is less of a problem. In smaller, you might want to consider a window unit instead.
I turned on the unit and received the expected buzzing sound associated with air conditioners. It did seem kinda loud. My main house unit is central air, so all I hear with that is the fan. Past window units I’ve used were mostly hanging on the outside of the house, so that accounts for less noise coming inside. But because this is a portable solution, you get the entire unit inside the house and thus you get all the noise that comes with it. Personally, I find the noise kinda soothing. Plus, when just the fan is running (not the AC), the buzzing goes away. But I could see some people finding this off-putting.
The remote takes two AAA batteries, not included (really? $500 isn’t expensive enough to provide us with some batteries?). The remote works and operates the unit well enough, but feels big and bulky compared to modern remote designs. That, and, I somewhat expected the arrows on the remote to adjust the angle of the air vent (the part in the front that sets the direction of the blowing air). You can move this manually, up and down, but I’d have liked it to be controlled remotely. Say, if you are sitting on the couch and want it pointing more at you than the ceiling and don’t want to get up. Yes, I know, that’s lazy talk. But if you are half asleep in bed it might be nice to switch the angle without fully waking up and getting out of bed to do so. As it is, the arrows only adjust the temperature setting . . . but I suppose that’s good enough.
There are three fan speeds; low, medium and high. You can put it into sleep mode so it shuts off after a preset time within 1-24 hours. The temperature displayed on the unit by default is the current room temperature, but will show the set temperature when adjusted. I know some of what I said about this unit sounds negative, but I just want to help everyone make a well informed decision. Because, ultimately, these are nitpicking comments compared with how well this unit works. It does work well. It cools quickly and fills the room more evenly than I would have guessed. While this isn’t a unit to cool an entire house with, it does cover a fairly wide area. And standing in front of the vent with sweat pouring off your forehead may produce a happy and satisfactory, “Aaaaah.”
The manual says to clean the unit using a soft dry rag. I’m guessing a damp cloth would suffice as long as you aren’t too rough with it. You will also want to clean the filter about every 2 weeks (depending on use). To do so, simply remove the filter from the back of the unit and wash it under water. Be sure to dry before putting back.
Overall, this is a good solution for my situation. Keep in mind the unit is very heavy and takes up more floor space than you may expect. Also be sure you have a sliding window or the window bracket won’t work, which means there would be no good way to vent out the heat it produces.
5 Stars By Donna on 2017-06-06 So far so Cool Using to cool my finished basement, have it directly vented out the side of the house using a open fresh air vent and 6" insulated flexible duct, works fantastic. Keeps the room comfortable and dry, taking out all of the humidity. Actually made the room too cold, but will see how well it does during the dog days of summer, but so far very impressed with its ability to cool down the room. Will certainly post an update during the summer months.
Update - Just had a mini heatwave on the east cost, mid 90's for three days, the room temperature was great, even cold with no humidity, room size 20' x 20'
5 Stars By firewallbill on 1969-12-31 Sends chills down my spine Finally a portable (sort of) AC unit that chills! Yes, I have been through several. They always last about a year or two, and then quit cooling. Some have leaked water, even though they were supposed to be self-evaporating. Others just didn't have the cooling power advertised. This unit rocks. I did hook up the drain hose, and have it standing on a printer stand all by itself, close to a window, which is sealed professionally to prevent air leak. Since I live in Houston (think high humidity any time of year) preventing air leaks and drainage leaks is a really big deal. My office (with a rack of servers) in a dedicated room in my house is noticably chillier - about 5 to 7 degrees - than the previous unlamented AC could do. As this unit supplements the house main AC units (two big units) the office door stays closed. If you need substantial cooling, and are willing to put some effort into having a good tight seal for the air duct and drain hose, then this is the unit for you.
4 Stars By pm on 2017-05-30 Cools well, but installation issues Works quite well to cool a room over my garage, but there were problems in installation...
First, the window adapter has a minimum width of around 32 inches, which is not mentioned on the 2DayDeliver description anywhere. My window is only 25 inches wide. The Honeywell site shows adapters that slide down to 19 inches for all of their other portable air conditioners, so I assumed that would apply to this one, too. Not so. When I called the Honeywell service number to get a replacement adapter, I was told by the customer service person there was no smaller adapter to fit this model, and there was nothing she could do to help me. Luckily, the manager I then asked for was quite nice and did his best to be helpful. His first suggestion was that I cut the adapter down myself, which I am unable to do. The final solution was that his people would personally cut down a larger adapter and mail it to me. And yes, indeed, that smaller custom adapter arrived 24 hours later. Thank you, helpful man at Honeywell!
The next problem is that the adapter did not have a "ledge" that hooks in front of the pulled down window (like every other adapter I've ever seen) so that the adapter doesn't tilt within the window and can't push out of the window. My solution involves duct tape, unfortunately. Not ideal, but I have yet to come up with anything better.
The 2DayDeliver page also doesn't mention that the unit has to be 20 inches out from the window. Luckily, I have room, but others might not.
The unit does do a great job of cooling! Thus, 5 stars for cooling power, 1 star for installation issues, and 5 stars for customer service from a manager (thought not from the customer service rep). After receiving the cut-down adapter, I upgraded this review from 3 stars to 4 stars.
2 Stars By A. Tyler on 2017-01-03 Horrible AC Unit. I purchased this Honeywell AC for a very small office space (1 Room) and must say it doesn't do a good job at all. We had a similar unit prior for several years which recently died so I decided to purchase a new one due to the warm weather condition several month ago. Even though we made sure the office was Air tight the AC unit doesn't cool lower than 86 Fahrenheit which makes it unbearable to work when it's outside 99+ Fahrenheit. Really expected a bit more especially for this price.
5 Stars By DeeKay on 2018-03-29 Very Pleased with Customer Support As other reviewers noted, the unit arrives in a big heavy box. I was a little nervous getting it out, but it slides right out, and once it was upright, it wheels around very easily. I bought this portable AC for my living room / dining room area - we have an older home with narrower windows. But when I took out the window kit, the bracket was about six inches too wide for my window frame (my windows are about 20" wide). I called the customer service number and was pleasantly surprised that a support agent answered the phone directly (no robots!) and helpfully advised me to trim down the bracket at my local hardware store. I'm going to do that, and once the unit is installed, I'll update this review. Meanwhile, I'll add that the remote comes with two AAA batteries - nice touch.
UPDATE: Here's Part Two. I went to a big box hardware store, got the window bracket trimmed - but it was still too wide for my window. So, husband pulled out his saw, and cut it down in no time - should've done that initially. It's really just a piece of heavy plastic. That's been the biggest hassle. But once we got it all set up, this thing has one powerful motor! When I hold my hand over the vent, it's literally forcing my hand away. Pretty quiet too, considering the power. Excited to use for the summer because my window AC was so heavy on my wooden window sill, it was causing cracks.
3 Stars By Travis on 2016-06-22 I would recomend this unit for those where a window unit is not practical or (relative) portability is important. Pros: 1) Does a decent job at cooling our ~700sqft main floor of our cabin. Keeps the floor around 78 degrees F when it is 90 degrees F out.(see tips below) 2) Overall look of the unit is sleek and attractive 3) 2DayDeliver Customer service is second to none when there is an issue (see cons)
Cons: 1) Item arrived missing parts: The plastic window kit. 2DayDeliver customer service was quick to make me whole financially and provided me options. As opposed to returning the whole thing (this thing is heavy), I opted to MacGyver a solution and receive financial compensation for my hassle. 2) It does not cool as well as a normal window unit, but is a good solution when a window unit isn't practical (consumers reports found this to be the same as well). 3) Pricey in comparison to window units 4) Doesn't allow you to direct the air where you want. The air is directed upwards..period. (see tip below) 5) This unit is HEAVY. While use of the wheels make it "portable", you're not likely going to want to move this up and down steps.
Suggestions after one week of use: 1) Have it running early in the day to keep the area cool through the hottest parts of the day. It's harder to catch up then it is to keep a moderate temperature all day long. 2) Try to keep the shades down so that the sun isn't beaming on the unit. 3) Use a fan that is higher than the unit (I placed it on a table) to direct the air flow where you want it. It sucks you have to do this, but it works.
Overall, I give this 3 stars. I would recommend it to people who cannot practically use a window unit. It's unfortunate that so many people have had issues with receiving their units with broken or missing parts, though you can't really blame the manufacturer for this. Solid unit for those of us who need this type of solution.
5 Stars By Sarah Jackson on 2018-03-29 Good stuff We'd been shopping around for a portable AC unit and went with this model after seeing it in action at a friend's house; it's quiet! (Friend got this model last summer and likes it.)
We set ours up in our home office, and it's been great so far. Installation was pretty easy. It took me about 10 minutes go through the manual and get everything hooked up. There's also a (removable) sticker on the front of the AC illustrating the 4 install steps (See photo.) No complaints there. Also, I liked that batteries were included with the remote. Don't you hate it when they skimp on that?
This model has a fan, AC, and dehumidifier functions. This fan is very quiet; I like running it to keep air circulating in the room. As with any AC, portable or not, there will be some degree of noise, but IMHO, this one runs quietly. (See the video of the AC running at the middle setting)
We haven't used the dehumidifier function, so I can't comment on that.
A couple of things to note: - Unless you're an avid weightlifter, you might need another person to help with initial moving/unboxing I did. The delivery label said the package was 79lbs!! However, the box is designed so you don't have to tip the box and wiggle the unit out, so that made it a bit easier. Also, the AC is on wheels so you can easily roll it around the house as you need. - The window bracket only works with sliding windows.
2 Stars By JMR on 2017-05-11 Great unit; arrived damaged. I submitted a review earlier when I first received this product in May. I'm writing another review because buyers should be informed that a sliding door kit is not manufactured for this product. So if there is any chance you want to attach a portable air conditioner to a sliding door as opposed to a window, this is not the unit for you. I regret not investigating further before making this purchase.
I've had several portable air conditioners because my previous house was two-story and did not have central air or HVAC, While my current home does have HVAC and no need for portable units, I am on a work contract and in a location for 6-months. The temporary housing provided to me has neither fans nor A/C, so I ordered this unit. As expected, it cools quickly and is it's very quiet. The only comparison is a Sharp unit that is the most quiet out there, but it's no longer available. Honeywell appears to be the most quiet currently available. The 14000 BTU I recommend over a smaller BTU if you want to cool a 1-bedroom apt entirely and if you don't want to move it around. Regardless of what anyone says, moving the window attachment and exhaust hose is not a quick exercise, especially when you're dealing with a damaged product per below.
I would have give this a 5-star except that the window kit arrived damaged and required taping together before it was able to be installed and the exhaust hose arrive with a minimum of 3 tears, requiring patching; photos provided.