5 Stars By Lynn Mclane on 2018-02-21
The saw and trimmer both work as expected. The battery lasts a good while. You will feel the weight of the tools, especially when using the extension. The opening for the bar oil reservoir could be larger.
It is difficult to remove the battery from the tool. I had to gently pry at it with a screwdriver. I put a very light coating of WD40 on the rails and it seemed to help.
All in all I think this is a great buy with both tools and the extension.
3 Stars By Heather Beach on 2018-04-30
Defective product, poor customer service
UPDATE: I have amended my review to 3 starts since Greenworks was very good and did send me a new battery at no additional charge and that did fix my issue. The new battery did work, the original one still does not. So there was an issue with the original battery sent to me. I will say that I was very happy with the unit once I could use it. The only other complain that I have is that the oil reservoir on the pole saw seems to leak no matter how the saw is stored.
This item only worked for about 5 minutes after I tried it. The battery fully charged, everything was operational at first, then within the first 5 minutes of using it, it would stop for no reason, but start again for a few seconds. Ultimately it just stopped. Battery still shows full charge on the indicator and it says fully charged when I put it on the charger. I have waited un hold with Greenworks customer service for a total of 45 mins - 1 hr over three different attempts and two different days and no one has picked up the call. If I do not get a response from 2DayDeliver or Greenworks I guess I will just return the unit. Bummer because I really wanted this to work.
*update - almost immediately after hitting "send" on this review, someone at Greenworks finally picked up the phone. They are sending me a new battery to try, I will update whether or not this fixes the problem. They quoted 5-10 days for the new battery to arrive.
5 Stars By I. Cole on 2018-08-02
Works well, but they are heavy
They work great. They are heavy and when the extender pole is attached you have to be very careful to control it, but with the current battery technology I don't know that this is something that can be changed. The weight of the battery does somewhat offset the weight of the long pole. The saw isn't as unwieldy. It zips right through branches though and is SO much easier than the old extendable hand saw that I used to use. I'm pretty impressed with all of the Greenworks stuff I have. I have the chain saw, weed whacker, and the leaf blower as well.
4 Stars By 2DayDeliver Customer on 2018-05-28
Excellent for far to reach operations, but not very functional for close ups.
Works better very well for far to reach jobs, and the battery lasts a long time. The battery/handle section when attached to the hedger/chain saw (eliminating the pole extender), it becomes too long and non-ergonomic for close-up trims. That combination needs to be re-design to provide the same length configuration as the corded/gas powered ones. In its present configuration it renders the device useless for close-up jobs.
1 Stars By 2DayDeliver Customer on 2018-05-20
Inner box which should have been sealed from the Manufacturer was previously ripped open. Inside material was hastily reinserted and obviously was used and returned.
Inside box was not literature of any kind and I do not know what else is missing.
Major components seem to be there.
Advice need what to do!
5 Stars By Jack on 2018-06-27
Greenworks makes great products
I have several Greenworks tools and I love all of them.
5 Stars By Becky Melander on 2018-07-03
Love this set
Love this set. Battery lasts long enough to do some serious cutting. Pole saw works great. Have used it on 4 to 5' branches. Would highly recommend.
5 Stars By Christopher M. Falbo on 2018-08-13
Chain saw cuts like butter.
Chain saw cuts through like butter and the trimmer works well. Also, as an added bonus, working it fully extended gives you a great arm workout.
I would buy again...love GreenWorks!
5 Stars By Camille Proveaux on 2018-06-27
Easy, convenient. Anyone can use!
4 Stars By SJH on 2018-07-02
Works great. Good battery life
Works great. Good battery life. Cutting in saw and trimmer is very sharp.
Only downside is that the battery is extremely hard to remove--noted in other reviews as well.