★★ 18 real customer reviews average rating: 2 stars
1 Stars By walter edwards on 2017-12-26
Item was not certified refurbished. Item kept cutting off, and does not work.
1 Stars By Michael W Raub on 2017-12-25
Did not work, right out of the box on Christmas morning. Load of bullsh**
1 Stars By Kristie D Wright on 2017-12-29
Item looked great cosmetically, but DID NOT WORK. Kept shutting off. Sending it back!!
1 Stars By Chris on 2017-11-17
Pay for a new one.
Did not work on arrival. Returning. I don't suggest buying because it doesn't seem like mine was actually fixed. I can't comment on the actual usage, but it looks really nice. I will probably be buying a new one when I see a good price.
4 Stars By Jacob190000 on 2017-10-27
Great Coffee Maker, Beware of buying Refurbished.
Ended up having to purchase a new base from Ninja themselves, as my refurbished base was not working(confirmed base was broken after troubleshooting with Ninja for 30 mins).
1 Stars By Kelly Shannon on 2017-12-26
... refurbished unit for Christmas hoping I would get a great coffee maker and make it more affordable for my ...
Asked for a refurbished unit for Christmas hoping I would get a great coffee maker and make it more affordable for my mom. I have never ordered a refurbished item but was wooed by the fact that it sounded like it was gone over with a fine tooth comb. Needless to say, it does not work and will take way more effort to get it returned.
I did everything the manual said. Tried to run a clean cycle and it spewed out water for 10 seconds and then stopped. It did not count down. I tried more times. Nothing.
I reread the manual and then called the ninja customer service. Sat on hold and then worked with a woman for over 20 minutes. Everything she had me do produced the same results. Then she had me try to brew a real cup...nothing!
Sigh... she told me I had to send it back to where I bought it.
I am debating if I want to attempt to order a new one or just scrap it a go with a different brand. As my husband pointed out...why are there so many refurbished units available??
Basically I am upset and now uncaffeinated
1 Stars By Daisy Arroyo on 2017-12-04
This was honestly a waste of my time
Machine didn't work. I called and got a replacement and that one didn't work either. I don't know if it's just me because the same thing happened with both machines. I set up the machine and when I was ready to brew I clicked the brew option(s) and only a small amount of liquid would come out then it would beep 5 times and stop. This was honestly a waste of my time. Returning both machines now.
1 Stars By Tracey Wyttenbach on 2017-10-13
Machine didn't work straight out of box. Apparently it had never been tested. Ninja wants $20 to replace it.
1 Stars By Tamera Toland on 2017-11-04
Defective unit not fixed!
Wouldn’t brew! Called Ninja and they told me it was a defective unit and to return it. Bummed I took a chance on it being “certified” refurbished but apparently they never actually made sure it worked.
1 Stars By Leslie on 2017-11-29
POS- not reconditioned!
POS... I should have listened to the other reviewers. This was clearly not reconditioned because the stupid thing doesn't work. Returning. Bought same one for cheaper not reconditioned at another retailer.